- Build
- Code
- Chat
- Process automation
- Data integration
- API management
- Agile connectivity
- Integration marketplaces
- Merlin Intelligence
- Merlin Agent Builder
- Enterprise Core
- Plans
- Connectors
- Information technology
- Revenue operations
- Product and engineering
- Finance
- IT Onboarding
- Lead lifecycle
- Embedded integrations
- Order-to-cash
- E-commerce
- Salesforce
- Slack
- NetSuite
- Snowflake
- JIRA
- Zendesk
- Hubspot
- OpenAI
- Customer stories
- Events and webinars
- Blog
- Tray Academy
- Community
- Tray Advantage
- Documentation
- Find an expert
- Templates
- Developer portal
- Company
- Get in touch
Deliver AI agents that reason, act, and adapt to your business
Build agents people actually use. Grounded in your data. Designed to get work done.
What makes Merlin Agent Builder different
An intuitive, guided experience with everything your teams need to launch, manage, and scale AI agents that stay useful and get adopted.
AI expertise not required
Create conversational or autonomous agents with step-by-step guidance. Focus on what they do, not how they’re built.
Use low code and guided tools to define agent logic and actions
Add built-in memory and connect knowledge from tools like Google Drive and Jira
Set access and response controls with simple guardrail settings
AI that understands your business
Agent success starts with data. Tray connects to your systems and organizes knowledge for better results.
Connect to your stack with 700+ pre-built and flexible connectors
Ingest structured and unstructured data with built-in vector storage
Clean and transform data to improve agent accuracy and reliability
AI that adapts to change
Tray Agents stay flexible as your tools, models, and needs evolve. Switch LLMs, update logic, or connect to new systems without starting from scratch.
Deploy agents in Slack, Teams, or any app using APIs to meet users where they work
Adjust logic as needs change without rebuilds or manual updates
Use the best LLM for each task and switch models anytime
AI that’s secure, controlled, and built for compliance
Keep AI under control with built-in security, compliance, and data protection so your agents operate safely and transparently.
Access control
Define and limit what each agent can access with guardrails
Data protection
Protect sensitive data with built-in privacy and compliance features
Audit and oversight
Track and log every agent action with a complete audit trail for transparency and trust
Deploy AI agents faster with pre-built accelerators
Pre-built agents for high-impact use cases. Deploy quickly, customize easily, and drive adoption.
ITSM agent
Resolve tickets faster with an agent that connects to tools like Jira. Automate IT workflows across systems your team already uses.
Knowledge agent
Give users reliable answers with an agent that pulls from internal docs and systems. Route knowledge into tools your team already uses.
Support agent
Handle support requests instantly with an agent that connects to platforms like Zendesk. Surface answers, trigger workflows, and resolve issues faster.
Try building an agent, guided by experts
In this hands-on workshop, you’ll use Merlin Agent Builder to work through a real example. See how agents connect to your systems, use your data, and become tools your teams rely on.
Perfect if you’re figuring out where agents fit in your org. Available virtually and in select cities.